Updated May 15, 2020: details on the Healthquest Patient Portal

On May 13, 2020, the province of Alberta announced that Phase 1 of the provincial Relaunch Strategy would begin May 14, 2020.

While many businesses will begin opening to the public and resuming restricted operations on the 14th, Microquest will continue providing our services remotely, as we have been over the past few months.

We will continue to monitor the situation and provide updates as needed.

Technical Support

Technical support is still available at our regular support hours.

Monday to Thursday 07:30-18:00
Friday 07:30-17:00
Mountain Time (UTC-07:00)

Technical support can be reached at 780-438-3762 or 1-866-438-3762 (Toll Free)

Claim Submissions

There is no change to claim submissions – claims will be processed as usual.

Labs, e-Deliveries

There are no changes to labs and e-Deliveries – all labs and e-Deliveries will be processed as usual.

Intake Forms

Microquest will waive all upfront setup fees and per-form completion fees for 6 months, starting March 17, 2020.

As well, clinics will continue to have access to all intake forms currently within our library:

  • Adult ADHD Self Report Scale (ASRS)
  • Brief Pain Inventory (BPI)
  • Burns Anxiety Inventory
  • Burns Depression Checklist
  • COVID-19 Assessment
  • Electronic Communication Consent
  • EQ-5D-5L
  • Generalized Anxiety Disorder 7-item scale (GAD-7)
  • CSEP Get Active Questionnaire
  • Lower Extremity Functional Scale (LEFS)
  • Mood Disorders Questionnaire (MDQ)
  • PaCT Care Plan
  • Patient Health Questionnaire (PHQ-9)
  • Patient Health Questionnaire Modified for Adolescents (PHQ-A)
  • Screen for Child Anxiety Related Disorders (SCARED) - Child Version
  • Screen for Child Anxiety Related Disorders (SCARED) - Parent Version
  • SNAP-IV 26


COVID-19 Assessment Intake Form

We’ve developed a new COVID-19 assessment form for our Intake Forms app. This form is available free-of-charge for anyone who wants it. 

To get access to this form, contact our support team at 780-438-3762 or 1-866-438-3762 (toll-free).  

dr2dr Secure Communication

There is no change to dr2dr – we will continue to provide dr2dr at no cost.

For more information about dr2dr, including the Alberta Health e-consultation billing codes, please visit https://welcome.dr2dr.ca/

*Please note - dr2dr is for communication between healthcare professionals only.

Patient Portal

The Healthquest Patient Portal is a set of fully integrated, patient-centered virtual care tools. 

For clinic staff and physicians, the Patient Portal will add new patient messaging functions in Healthquest. For the patients, the Patient Portal is a secure webpage, accessible from any web-enabled device. 

Together, the Healthquest Patient Portal gives your patients the ability to communicate securely with your clinic – their medical home – anytime, anywhere. 

You've got questions. We've got answers. 

We've compiled a pretty great Patient Portal FAQ over at https://www.healthquest.ca/help#Portal

For more information on the Healthquest Patient Portal? Check out https://www.healthquest.ca/healthquest-patient-portal/

Patient Messaging

The Healthquest Patient Portal is here, and it brought Patient Messaging with it! Accessible from any web-enabled device, the Patient Portal gives your patients the ability to communicate securely with your clinic – their medical home – anytime, anywhere.

Get Started Today!

Want to see the Patient Portal and Patient Messaging in action? Well, look no further than our awesome YouTube video: Click here to watch!

Want to get the Patient Portal set up in your clinic? Contact us today to get started!

For more information, visit: https://www.healthquest.ca/2020/04/28/patient-portal/

Upcoming Virtual Care Tools

With the release of Patient Messaging, we’re shifting our development focus towards the next great feature – Virtual Appointments.

Virtual Appointments will allow you to visit with your patients virtually and remotely, ensuring the continuity of care in the stay home, stay safe era.

*We will let you know as soon as our patient messaging solution is available.  

Health Service Code 03.01AD and ICD Code 079.82

As of March 12, 2020, Alberta Health has implemented new service and diagnostic codes for conversations related to COVID-19: 

  • Health Service Code 03.01AD for Telephone advice to a patient or their agent (agent as defined in the Personal Directives Act) during a viral epidemic.
  • ICD Code 079.82 on all SOMB claims related to COVID-19 even if the patient is not diagnosed with COVID-19 but consulted a physician for symptoms.

For more information on the update, read more about it in the latest AHCIP Bulletin.

To ensure you obtain these codes, update your AH Tables via Setup > Load AH Tables. Ensure you check off Load AH Diagnostic Codes Tables. 

Virtual Care Billing Codes for COVID-19

As per the latest bulletin: Effective March 31, 2020 the Claim Assessment System has been updated to reflect the previously
announced amendments to the Schedule of Medical Benefits (SOMB) including the new virtual care codes
outlined in Medical Bulletin 222.

On March 23, 2020, Alberta Health has implemented new, temporary billing codes for virtual care related to COVID-19: 

  • Visit Services – HSCs: 03.03CV and 03.03FV.
  • Consultation Services – HSCs: 03.08CV and 08.19CX.
  • Mental Health Services – HSCs: 08.19CV and 08.19CW

According to Alberta Health, these changes will be retroactive to March 17, 2020. 

To ensure you obtain these codes, update your AH Tables via Setup > Load AH Tables.